Bale Doneen Practice
Comprehensive business process restructure.
Dr. Bradly Bale and Dr. Amy Doneen educate doctors on effective Heart Attack and Stroke Prevention techniques and regimens through weekend preceptorships, monthly research-update webinars, and online video courses with testing.
Laborious, high-touch, and disconnected customer acquisition and fulfillment processes were severely hindering growth and thus their whole business model – educate more doctors to help more patients prevent heart attacks and strokes.
Entirely new business systems utilizing repeatable processes and low-touch customer engagement were implemented allowing Bale Doneen to focus on growth and educating their clients, not organizing and fulfilling their orders.
Systems created and implemented:
• Payment processing • Recurring payments • Webinar orginization • Contact us web forms • Event management & coordination process • Email campaign system • Order fulfillment process • Continued education process • Customer engagement process • CRM integration with everything above
Other services provided:
• Domain name work • Graphic design • List organization - spreadsheet work to merge duplicates, improve accuracy, and standardize formatting of a contact list of 15,000 records